RETURNS
All items for which a return is requested MUST be in UNUSED CONDITION as originally purchased within 30 days of original delivery date. SPO “Special Order Items” are not subject to any return process. If we receive a return, and upon inspecting the item for damage, misuse, or signs of operation you may opt to have the damaged item returned to you. You will be responsible for all shipping costs, including the initial shipping cost, the return shipping cost to I Dig Texas, and the additional return shipping cost to get the damaged item back to you.
If you received the wrong item on your order/invoice, we will pay shipping costs to return the incorrect item to our facility, and the shipping to deliver you the proper attachment/s. Returns WILL NOT be accepted if you refuse delivery, send the attachment back, or if you charge back “dispute” your credit card without notifying us in advance.
Return Policy
At I Dig Texas we are committed to customer service and allowing customers to be confident when buying in our Marble Falls HQ store or online. Our return policy is for unused items and is separate from warranty claims.
In order to return an order or individual product, you must obtain a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid RMA. Please call Tom at (512)720-1369 or email him at tom@idigtexas.com to initiate this process.
We offer returns for refund, including sales tax, on orders for up to 30 days after the order ships. Only unused items are eligible for return. Once an item has been connected to a machine’s attachment plate, hooked up to hydraulics, operated, or otherwise shows signs of use, this item is no longer eligible for return except in the case of a warranty claim. Clearance Sale items marked as Closeout, Clearance, Demo, Used, or Prototype items are sold as is and are not eligible for returns under any circumstances.
Customers are responsible for return shipping costs, and initial shipping costs are not refunded.
If an item is returned without prior authorization, it will be rejected and shipped back to the customer at their expense. If for any reason the product cannot be returned to the customer, we will hold the item for 10 business days complementary before charging storage fees to the customer ($10 per day for parcels, $100 per day for pallets/crates). If a product cannot be returned to the customer after 60-days, the item will be considered abandoned customer merchandise and relinquished.
If more than 30 days have passed since the date of shipment, some items may be returned for store credit. This will require prior authorization from I Dig Texas, and returns will be authorized on a case-by-case basis.
Customers are responsible for carefully packaging item(s) for return. If an item arrives at our facilities damaged or not in “like new” condition, we may reject the return & refund request. If damage is caused by shipping carrier negligence, then your return will not be impacted except for the time it takes to discover and determine the cause of the item’s damage. Please see the “Lost or Damaged Items” section below to learn more.
Refund requirements
Non-Financed Orders (standard payment method)
- Refund must be requested no more than 30 days after the order ships. Orders outside of the 30-day window are not eligible for a refund but may be returned for store credit. See Returning After More Than 30 Days section below.
- Product must be in its original packaging or, with approval from I Dig Texas, repackaged satisfactorily.
- Product must be unused and unchanged from its original form.
- Customer must provide a receipt, purchase order or other proof of purchase (I.e., Web Order ID)
Financed Orders
- Order cancellations & refunds must be requested by electronic mail and sent to tom@idigtexas.com at least 24 business hours before the order is communicated to ship, and before the order is “funded” by the finance company. (i.e. communicated lead-time/ship-date).
- Once a financed order has been shipped, it will be fully funded and your first payments will be due shortly after that. At this point, your order is final and cannot be un-wound. Please talk with a representative of your financier or a representative of I Dig Texas about this before financing.
- Customer must provide a receipt, purchase order or other proof of purchase (I.e. Web Order ID).
Returning After More than 30 Days
If you are returning your item after 30 days with an authorized RMA, you will be refunded with store credit equivalent to the purchase price of the item, minus the initial shipping cost, as well as a 15% restocking fee deducted.
Exchanges
If you accidentally ordered an item that isn’t compatible with your machine, or it just doesn’t quite fit, we’re happy to work with you and organize an exchange. You will be responsible for the return shipping cost, as well as the shipping cost of the new item that is sent out. In order to start an exchange, please follow the steps outlined in the “Return Instructions”. You will then purchase the new item separately (we recommend you do this promptly to ensure the new item is delivered as quickly as possible). You will be refunded for the first order once the item has arrived at our facilities and has been inspected for signs of use or damage. Please note that you will likely have two charges on your account until you have been refunded for the first order. The Return Policy outlined above applies directly to exchanges without exception. The following requirements must be met to qualify for an exchange:
- Exchange must be requested within 30 days of the date the order ships. Orders outside of the 30 day window are not eligible for an exchange.
- Product must be in its original packaging or, with approval from I Dig Texas, repackaged satisfactorily.
- Product must be unused.
- Product must not have been purchased using a financing company (financed purchases are final once shipped, or once the order is funded by the financing company).
- Customer must provide a receipt, purchase order or other proof of purchase. (I.e. Web Order ID)
Lost or Damaged Items
In the rare case of receiving an item that has been damaged during transit, it is the customer’s responsibility to note any damage on the Delivery Receipt and refuse the shipment by noting it on the handheld device provided by the driver. Upon delivery please inspect the items prior to signing the delivery receipt. If you receive a damaged item and would like to return it, DO NOT SIGN THE DELIVERY RECEIPT, and make sure to note on the delivery receipt that the item was received damaged. You will also be responsible for filing a freight claim with the carrier. We will advocate on your behalf, and assist in negotiating with the carrier to remedy the situation. If it is found that the item was damaged in transit, a new item will be sent to you free of charge.
Please notify us as soon as you believe your order is missing. If your order has been lost in transit, we will work with the carrier to find it. Please give us up to two weeks from the time we notify the carrier of the issue to locate your order. If after exhausting all avenues, and verifying with the carrier that your order is indeed lost, we will ship an additional item to you at no extra cost.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us at (512)649-6040
Our Warranty
Most suppliers with a product for sale on idigtexas.com provide a manufacturer warranty. Please check the manufacturer’s warranty page to learn more about manufacturer warranties. I Dig Texas does not provide any warranty in lieu of a manufacturer warranty.
Warranties conveyed on idigtexas.com are manufacturer warranties, and except for IDT, Texas Post Drivers, and Amarekan Mfg. are not represented by I Dig Texas. Most attachment products come with a 12 month manufacturer’s warranty that covers all manufacturing defects or malfunctions. All return shipping fees on returns due to warranty issues will be covered by the manufacturer. Some restrictions apply.
If you discover any physical manufacturing defects in the materials or craftsmanship of the product you purchased, and the product is covered by a manufacturer’s warranty, please submit your warranty claim to the manufacturer and list I Dig Texas as your dealer. Provide proof of original purchase with the manufacturer’s warranty claim, and prepare to ship the product back if the claim is approved. If your claim is approved, the manufacturer will in most cases repair or replace the item at no cost to you.
returns info here.
