Returns

RETURNS/REFUNDS POLICIES

I DIG TEXAS IS COMMITTED TO CUSTOMER SERVICE!  SINCE WE OPENED OUR DOORS IN 2017 WE HAVE HELD TO THAT. IF YOU’RE NOT FULLY SATISFIED WITH YOUR ORDER, WE’LL DO EVERYTHING WE CAN TO MAKE THINGS RIGHT. WE PRIDE OURSELVES IN OFFERING PREMIUM ATTACHMENTS, PARTS, AND ACCESSORIES, AND STAND BEHIND EVERYTHING WE SELL.

  • WE ONLY ACCEPT RETURNS OF UNUSED ITEMS WITHIN 30 DAYS OF ORIGINAL DATE.
  • IF I CHOOSE TO CANCEL OR RETURN MY ATTACHMENT, I AGREE TO PAY A 25% RESTOCKING FEE TO I DIG TEXAS. I AUTHORIZE I DIG TEXAS TO DEDUCT THE 25% STOCKING FEE FROM MY REFUND AND I AGREE THAT THE BALANCE WILL BE CREDITED BACK TO THE SAME BANK CARD WHICH I USED TO MAKE THE PURCHASE.  I AGREE TO ABIDE BY THIS POLICY AND AGREE NOT TO ATTEMPT TO “CHARGE BACK” OR DISPUTE THE PURCHASE WITH CARD ISSUER.  IN THE CASE OF WIRE OR CHECK PAYMENTS, THE DIFFERENCE WILL BE REFUNDED BY I DIG TEXAS COMPANY CHECK.
  •  IF WE RECEIVE A RETURN, AND UPON INSPECTING THE ITEM FOR DAMAGE, MISUSE, OR SIGNS OF OPERATION, FIND THE ITEM TO BE NON-SALABLE AS A NEW ITEM, YOU WILL BE NOTIFIED AND PRESENTED WITH TWO OPTIONS. 

1. YOU MAY (IN IDT’S SOLE DISCRETION) RECEIVE STORE CREDIT IN THE AMOUNT OF THE ORIGINAL ORDER, MINUS THE COST OF THE INITIAL & RETURN SHIPPING CHARGES, AS WELL AS A 25% RESTOCKING FEE AND A FEE DETERMINED BY IDT, IN ITS SOLE DISCRETION, RELATED TO THE DAMAGE INCURRED.

2. YOU MAY OPT TO HAVE THE DAMAGED ITEM RETURNED TO YOU. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING COSTS, INCLUDING THE INITIAL SHIPPING COST, THE RETURN SHIPPING COST TO I DIG TEXAS, AND THE ADDITIONAL RETURN SHIPPING COST TO GET THE DAMAGED ITEM BACK TO YOU.

  • ITEMS WITH A MANUFACTURER’S DEFECT WILL BE HANDLED ACCORDING TO INDIVIDUAL MANUFACTURER’S RMA PROCESS.
  • ORIGINAL SHIPPING CHARGES WILL NOT BE REFUNDED – ANY FREIGHT OR SHIPPING CHARGES (BOTH DIRECTIONS) ARE TO BE PAID BY CUSTOMER.  YOU WILL BE RESPONSIBLE FOR ANY RETURN SHIPPING COSTS. YOU CAN EXPECT YOUR MONEY BACK WITHIN 4 WEEKS OF RECEIPT OF PRODUCT TO IDT, AND IN MOST CASES, YOU WILL RECEIVE YOUR REFUND SOONER.
  • IF YOU RECEIVED THE WRONG ITEM ON YOUR ORDER/INVOICE, WE WOULD PAY SHIPPING TO RETURN THE INCORRECT ITEM TO OUR FACILITY, AND THE SHIPPING TO DELIVER YOU THE PROPER ATTACHMENT/S. 
  • RETURNS WILL NOT BE ACCEPTED IF YOU REFUSE DELIVERY, SEND THE ATTACHMENT BACK, OR IF YOU CHARGE BACK/ “DISPUTE” YOUR CREDIT CARD WITHOUT NOTIFYING US IN ADVANCE.

I HAVE READ THE TERMS OF SALE AND I AGREE TO THE TERMS OF SALE STATED ON I DIG TEXAS WEBSITE

*** YOU WILL NEED TO AGREE TO THESE TERMS AND CONDITIONS IN OUR SHOPPING CART TO MAKE YOUR PURCHASE***

EMAIL YOUR QUESTIONS TO: TOM@IDIGTEXAS.COM