I Dig Texas is committed to customer service! Since we opened our doors in April of 2017, we have held to that. If you’re not fully satisfied with your order, we’ll do everything we can to make things right. We pride ourselves in offering premium attachments, parts, and accessories, and stand behind everything we sell.
I Dig Texas will follow all warranty guidelines set forth by each OEM manufacturer’s warranty process. Forms are provided to submit directly to all manufacturers for warranty process. IDT will assist but cannot guarantee the coverage offered by each manufacturer. We DO NOT assist in warranty work for machines bought ANYWHERE BUT IDT.
- HYDRAULIC HOSES OR FITTINGS THAT SHOW MISUSE ARE NOT WARRANTIED
- Warranties do not cover normal wear items, including but not limited to hoses, ground engaging parts such as, teeth, blades, cutting edges, pilot bits, auger teeth and broom bristles.
PROCEDURES FOR OBTAINING WARRANTY SERVICE
RGA (Returning Goods Authorization) Policy:
If repairs are required, I Dig TX must obtain a RGA number from the Manufacturer of the defective part and proof of purchase. RGA and services are rendered by I Dig TX only. Any responsibility of shipping costs on any item returned for repair is at the discretion of I Dig TX. All returned parts must have an RGA number written clearly on the outside of the package along with a Service Request Form and the defective part. No COD packages will be accepted. RGA numbers are only valid for 30 days from the date of issue.
Our obligation under this Limited Warranty shall be solely limited to repairing or replacing any part (see non-covered items) free of charge that, according to our judgement, shows evidence of a defect in quality of workmanship or materials for the stated warranty period. All defective parts must be routed directly to I Dig TX, with freight or delivery charges to be prepaid. This Limited Warranty shall not be interpreted to render I Dig TX liable for any injury or damage to persons, business, or property of any kind nor expenses or losses incurred for labor, supplies, substitute machinery rental, or for any other reason. Repair or replacement parts are subject to the supply conditions at the time of repair or other reason. Repair or replacement parts are subject to the supply conditions at the time of repair or replacement, which may directly affect our ability to obtain material and/or replacement parts. I Dig TX reserves the right to make improvements in design or changes in specifications at any time without incurring any obligations to owners of previously purchased units.