Terms of service

BY PLACING AN ORDER THROUGH THE I DIG TEXAS WEBSITE, YOU WILL BE AGREEING TO THE TERMS BELOW. THESE ARE PROVIDED TO ENSURE BOTH PARTIES ARE AWARE OF AND AGREE UPON THIS ARRANGEMENT TO MUTUALLY PROTECT AND SET EXPECTATIONS ON OUR SERVICE. PLEASE READ OUR TERMS & CONDITIONS PRIOR TO PLACING YOUR ORDER.

BEFORE YOU PLACE YOUR ORDER

ORDER CANCELLATIONS:  WE UNDERSTAND THAT MANY OF OUR CUSTOMERS RELY ON TIMELY DELIVERY OF OUR EQUIPMENT TO MAKE THEIR LIVING AND PERFORM CRUCIAL TASKS ON THE JOBSITE OR RANCH.  I DIG TEXAS PROCESSES EACH INTERNET ORDER AS THEY COME IN ON A DAILY BASIS (MONDAY-FRIDAY).  IF WE DO NOT HAVE YOUR ATTACHMENT IN STOCK IT IS PLACED FOR “DROP-SHIP” WITH THE MANUFACTURING FACILITY.  ALL ORDERS THAT HAVE NOT YET BEEN SHIPPED AND ARE NOT CANCELLED WITHIN 3 BUSINESS DAYS OF ORDER DATE (BUT PRIOR TO SHIPPING) WILL INCUR A $250 CANCELLATION FEE – NO EXCEPTIONS!  IF YOUR ORDER HAS ALREADY SHIPPED, IT WILL BE CONSIDERED A RETURN RATHER THAN A CANCELLATION.  PLEASE SEE RETURN POLICY BELOW.

RETURNS/REFUND POLICIES:  IF YOUR ORDER HAS SHIPPED IT WILL BE SUBJECT TO THE TERMS OF OUR “RETURNS/REFUND POLICIES” AND ASSOCIATED FEES.  IF YOUR JOB IS TIME CRITICAL, PLEASE UNDERSTAND WE CAN ONLY VERIFY THE STOCK STATUS AT THE TIME YOU PLACE YOUR ORDER.

DELIVERY TIMELINES:  THERE IS NO POSSIBLE WAY TO DETERMINE AND GUARANTEE DELIVERY DATES WITH FREIGHT CARRIERS OR UPS.  WE UNDER NO CIRCUMSTANCES OFFER ANY “GUARANTY” THAT AN ITEM WILL BE DELIVERED UPON ANY CERTAIN DATE.  UNFORTUNATELY, THE FREIGHT CARRIERS DO NOT OFFER THIS TYPE OF SERVICE. ONCE AGAIN, IF YOUR JOB IS TIME CRITICAL, PLEASE UNDERSTAND WE CAN ONLY VERIFY THE STOCK STATUS AT THE TIME YOU PLACE YOUR ORDER.

 DROP SHIP & NON-STOCK SPECIAL ORDER ITEMS

A DROP SHIP OR SPECIAL ORDER ITEM ATTACHMENT IS DEFINED AS AN ATTACHMENT THAT IS NOT IN STOCK.  THE CUSTOMER CONTRACTS WITH I DIG TEXAS TO ORDER THE PRODUCTION OF THE ATTACHMENT OR PRODUCT UPON ORDERING. FULL PAYMENT FOR DROP SHIP & SPECIAL ORDER ITEMS ARE DUE ON THE DATE AT THE TIME OF ORDER.

WHEN YOU RECEIVE YOUR ORDER

*** DAMAGE CLAIMS CANNOT BE FILED WITH SAIA FREIGHT IF YOU DO NOT DOCUMENT ANY DAMAGE OR MISSING ITEMS ON THE BILL OF LADING!  KEEP A COPY AS WE WILL REQUEST YOU TAKE A PICTURE TO SEND TO US FOR PROCESSING THE CLAIM.  SAIA IS RESPONSIBLE ULTIMATELY FOR HONORING FREIGHT CLAIMS AND WE CANNOT CONTROL THEM OR FORCE THEM TO CHANGE THEIR RULES OR MOVE FASTER IN ANY PROCESS.

 

TEXAS STATE SALES TAX

TRANSACTIONS SHIPPED WITHIN TEXAS STATE ARE SUBJECT TO TEXAS STATE SALES TAX. ITEMS PICKED UP AT OUR MARBLE FALLS LOCATION ARE ALSO SUBJECT TO TEXAS STATE SALES TAX OF 8.25%.

EXCEPTIONS:  ALL TEXAS AG TIMBER PERMIT HOLDERS, OUT-OF-STATE TRANSACTIONS, AND TEXAS STATE SALES TAX AND USE PERMIT HOLDERS (RE-SELLERS) ARE TAX EXEMPT.  FOR CUSTOMERS THAT MEET ONE OF THESE EXEMPTIONS, THERE IS A STEP IN OUR SHOPPING CART DURING CHECKOUT WHICH ALLOWS YOU TO CHOOSE “TAX EXEMPT” AND UPLOAD A PICTURE OF YOUR PERMIT FOR OUR RECORDS.  THIS STEP WILL REMOVE THE SALES TAX FROM YOUR TRANSACTION DURING THE CHECKOUT PROCESS.

AVAILABILITY, ERRORS, AND INACCURACIES

WE ARE CONSTANTLY UPDATING PRODUCT AND SERVICE OFFERINGS. WE MAY EXPERIENCE DELAYS IN UPDATING INFORMATION ON OUR WEBSITE AND IN OUR ADVERTISING ON OTHER WEB SITES. THE INFORMATION FOUND ON THE OUR WEBSITE MAY CONTAIN ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. PRODUCTS OR SERVICES MAY BE MIS-PRICED, DESCRIBED INACCURATELY, OR UNAVAILABLE AND WE CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION FOUND ON OUR WEBSITE OR OTHER MARKETING MATERIALS.

WE THEREFORE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES, OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.

 

OEM MANUFACTURER’S GENERAL LIMITED WARRANTY

MOST PRODUCTS ARE WARRANTED TO BE FREE FROM DEFECTS IN WORKMANSHIP OR MATERIALS FOR A PERIOD OF (12) MONTHS OR MORE FROM INITIAL SALE DATE FROM THE OEM MANUFACTURER.  THESE WARRANTY TERMS ARE PER THE EQUIPMENT MANUFACTURER.

NON-COVERED ITEMS

• NO MANUFACTURER’S WARRANTY COVERS NORMAL WEAR ITEMS, INCLUDING BUT NOT LIMITED TO, BEARINGS, HOSES, GROUND ENGAGING PARTS SUCH AS, TEETH, BLADES, CUTTING EDGES, PILOT BITS, AUGER TEETH ETC.
• THIS WARRANTY DOES NOT COVER MAINTENANCE, SERVICE OR ADJUSTMENTS.
• THIS WARRANTY DOES NOT COVER DAMAGE DUE TO IMPROPER APPLICATION, INSTALLATION, ADJUSTMENT OR SETUP.
• THIS WARRANTY DOES NOT COVER IMPROPER MODIFICATIONS OF PRODUCT.
• THIS WARRANTY IS VOID IF ANY COMPONENTS HAVE BEEN DISASSEMBLED, I.E. PUMPS, GEAR BOXES, MOTORS.

WARRANTY STATEMENT

WARRANTY & RMA POLICY –IDT WILL FOLLOW ALL WARRANTY GUIDELINES SET FORTH BY EACH ORIGINAL MANUFACTURER. FORMS ARE PROVIDED TO SUBMIT DIRECTLY TO ALL MANUFACTURERS FOR RMA (WARRANTY) PROCESS. IDT WILL ASSIST BUT CANNOT “GUARANTEE” THE COVERAGE OFFERED BY EACH THIRD PARTY OEM MANUFACTURER. IDT IS NOT A “MANUFACTURER” OF ALL PRODUCTS WE SELL. WE DO NOT ASSIST IN WARRANTY WORK FOR MACHINES BOUGHT ANYWHERE BUT IDT.

 

LABOR FOR WARRANTY CLAIMS IS NOT THE RESPONSIBILITY OF IDT.  IN THE EVENT IDT IS ABLE TO PERFORM THE LABOR FOR WARRANTY-APPROVED REPAIRS, LABOR WILL BE CHARGED AT A RATE OF $110/SHOP HOUR AND ALL LABOR PERFORMED BY IDT MUST BE PERFORMED AT IDT’S SHOP IN MARBLE FALLS, TEXAS.  IT WILL BE THE CUSTOMER’S RESPONSIBILITY TO GET THE ITEM TO BE REPAIRED TO IDT’S SHOP IN MARBLE FALLS. A TIMELINE FOR REPAIRS IS NOT GUARANTEED, BUT IDT WILL ENDEAVOR TO COMPLETE LABOR WITHIN FOUR TO SIX WEEKS OF RECEIPT OF THE DEFECTIVE ITEM FROM THE CUSTOMER AND RECEIPT OF ALL NECESSARY PARTS FROM THE MANUFACTURER.  WE DO NOT UNDER ANY CIRCUMSTANCE PERFORM ANY EMERGENCY REPAIRS OR DO ANY LABOR IN ANY LOCATION OTHER THAN OUR SHOP IN MARBLE FALLS, TX.

 

CUSTOMER HEREBY AGREES TO INDEMNIFY AND HOLD HARMLESS IDT WITH RESPECT TO ANY DAMAGE (INCLUDING, BUT NOT LIMITED TO, BODILY INJURY OR PROPERTY DAMAGE) CAUSED BY, RELATED TO, OR WITH RESPECT TO ANY PRODUCT SOLD OR SERVICE PERFORMED HEREUNDER, INCLUDING, BUT NOT LIMITED TO, LABOR PERFORMED FOR WARRANTY PURPOSES OR OTHERWISE.

RGA (RETURNING GOODS AUTHORIZATION) POLICY

IF REPAIRS ARE REQUIRED, I DIG TX MUST OBTAIN A RGA NUMBER FROM THE MANUFACTURER OF THE DEFECTIVE PART AND PROOF OF PURCHASE.  RGA AND SERVICES ARE RENDERED BY I DIG TX ONLY.  ANY RESPONSIBILITY OF SHIPPING COSTS ON ANY ITEM RETURNED FOR REPAIR IS AT THE DISCRETION OF I DIG TX.  ALL RETURNED PARTS MUST HAVE A RGA NUMBER WRITTEN CLEARLY ON THE OUTSIDE OF THE PACKAGE ALONG WITH A SERVICE REQUEST FORM AND THE DEFECTIVE PART.  NO COD PACKAGES WILL BE ACCEPTED.  NO PACKAGE WILL BE ACCEPTED WITHOUT A RGA NUMBER WRITTEN ON THE OUTSIDE OF THE PACKAGE.  RGA NUMBERS ARE ONLY VALID FOR 30 DAYS FROM THE DATE OF ISSUE.  ALL REPLACEMENT PARTS SHIPPED OUT WILL NEED A DEPOSIT SECURED FROM CUSTOMER IN THE EVENT THE PART IS RENDERED NON-WARRANTY.