BY PLACING AN ORDER THROUGH THE I DIG TEXAS WEBSITE, YOU WILL BE AGREEING TO THE TERMS BELOW. THESE ARE PROVIDED TO ENSURE BOTH PARTIES ARE AWARE OF AND AGREE UPON THIS ARRANGEMENT TO MUTUALLY PROTECT AND SET EXPECTATIONS ON OUR SERVICE. PLEASE READ OUR TERMS & CONDITIONS PRIOR TO PLACING YOUR ORDER.
BEFORE YOU PLACE YOUR ORDER
ORDER CANCELLATIONS: WE UNDERSTAND THAT MANY OF OUR CUSTOMERS RELY ON TIMELY DELIVERY OF OUR EQUIPMENT TO MAKE THEIR LIVING AND PERFORM CRUCIAL TASKS ON THE JOBSITE OR RANCH. I DIG TEXAS PROCESSES EACH INTERNET ORDER AS THEY COME IN ON A DAILY BASIS (MONDAY-FRIDAY). IF WE DO NOT HAVE YOUR ATTACHMENT IN STOCK IT IS PLACED FOR “DROP-SHIP” WITH THE MANUFACTURING FACILITY. ALL ORDERS THAT HAVE NOT YET BEEN SHIPPED AND ARE NOT CANCELLED WITHIN 3 BUSINESS DAYS OF ORDER DATE (BUT PRIOR TO SHIPPING) WILL INCUR A $250 CANCELLATION FEE – NO EXCEPTIONS! IF YOUR ORDER HAS ALREADY SHIPPED, IT WILL BE CONSIDERED A RETURN RATHER THAN A CANCELLATION. PLEASE SEE RETURN POLICY BELOW.
RETURNS/REFUND POLICIES: IF YOUR ORDER HAS SHIPPED IT WILL BE SUBJECT TO THE TERMS OF OUR “RETURNS/REFUND POLICIES” AND ASSOCIATED FEES. IF YOUR JOB IS TIME CRITICAL, PLEASE UNDERSTAND WE CAN ONLY VERIFY THE STOCK STATUS AT THE TIME YOU PLACE YOUR ORDER.
DELIVERY TIMELINES: THERE IS NO POSSIBLE WAY TO DETERMINE AND GUARANTEE DELIVERY DATES WITH FREIGHT CARRIERS OR UPS. WE UNDER NO CIRCUMSTANCES OFFER ANY “GUARANTY” THAT AN ITEM WILL BE DELIVERED UPON ANY CERTAIN DATE. UNFORTUNATELY, THE FREIGHT CARRIERS DO NOT OFFER THIS TYPE OF SERVICE. ONCE AGAIN, IF YOUR JOB IS TIME CRITICAL, PLEASE UNDERSTAND WE CAN ONLY VERIFY THE STOCK STATUS AT THE TIME YOU PLACE YOUR ORDER.
DROP SHIP & NON-STOCK SPECIAL ORDER ITEMS
A DROP SHIP OR SPECIAL ORDER ITEM ATTACHMENT IS DEFINED AS AN ATTACHMENT THAT IS NOT IN STOCK. THE CUSTOMER CONTRACTS WITH I DIG TEXAS TO ORDER THE PRODUCTION OF THE ATTACHMENT OR PRODUCT UPON ORDERING. FULL PAYMENT FOR DROP SHIP & SPECIAL ORDER ITEMS ARE DUE ON THE DATE AT THE TIME OF ORDER.
WHEN YOU RECEIVE YOUR ORDER
*** DAMAGE CLAIMS CANNOT BE FILED WITH SAIA FREIGHT IF YOU DO NOT DOCUMENT ANY DAMAGE OR MISSING ITEMS ON THE BILL OF LADING! KEEP A COPY AS WE WILL REQUEST YOU TAKE A PICTURE TO SEND TO US FOR PROCESSING THE CLAIM. SAIA IS RESPONSIBLE ULTIMATELY FOR HONORING FREIGHT CLAIMS AND WE CANNOT CONTROL THEM OR FORCE THEM TO CHANGE THEIR RULES OR MOVE FASTER IN ANY PROCESS.
TEXAS STATE SALES TAX
TRANSACTIONS SHIPPED WITHIN TEXAS STATE ARE SUBJECT TO TEXAS STATE SALES TAX. ITEMS PICKED UP AT OUR MARBLE FALLS LOCATION ARE ALSO SUBJECT TO TEXAS STATE SALES TAX OF 8.25%.
EXCEPTIONS: ALL TEXAS AG TIMBER PERMIT HOLDERS, OUT-OF-STATE TRANSACTIONS, AND TEXAS STATE SALES TAX AND USE PERMIT HOLDERS (RE-SELLERS) ARE TAX EXEMPT. FOR CUSTOMERS THAT MEET ONE OF THESE EXEMPTIONS, THERE IS A STEP IN OUR SHOPPING CART DURING CHECKOUT WHICH ALLOWS YOU TO CHOOSE “TAX EXEMPT” AND UPLOAD A PICTURE OF YOUR PERMIT FOR OUR RECORDS. THIS STEP WILL REMOVE THE SALES TAX FROM YOUR TRANSACTION DURING THE CHECKOUT PROCESS.
AVAILABILITY, ERRORS, AND INACCURACIES
WE ARE CONSTANTLY UPDATING PRODUCT AND SERVICE OFFERINGS. WE MAY EXPERIENCE DELAYS IN UPDATING INFORMATION ON OUR WEBSITE AND IN OUR ADVERTISING ON OTHER WEB SITES. THE INFORMATION FOUND ON THE OUR WEBSITE MAY CONTAIN ERRORS OR INACCURACIES AND MAY NOT BE COMPLETE OR CURRENT. PRODUCTS OR SERVICES MAY BE MIS-PRICED, DESCRIBED INACCURATELY, OR UNAVAILABLE AND WE CANNOT GUARANTEE THE ACCURACY OR COMPLETENESS OF ANY INFORMATION FOUND ON OUR WEBSITE OR OTHER MARKETING MATERIALS.
WE THEREFORE RESERVE THE RIGHT TO CHANGE OR UPDATE INFORMATION AND TO CORRECT ERRORS, INACCURACIES, OR OMISSIONS AT ANY TIME WITHOUT PRIOR NOTICE.
